Safeguarding your personal and business property:

• Board up the premises
• Anchor or move equipment where necessary
• Inspect and repair roof coverings
• Install shutters or secure windows and doors
• Secure outdoor signs and furniture or move to a protected area
• Clean gutters
• Block water from doorways with sandbags or water tubes
• Check generators and make sure they are working/filled with fuel
• Check, clean and test all electrical distribution equipment and system components exposed to flood water or humidity

Following property loss:

• Do not access the property until water has receded and local authorities have deemed the area safe
• Check the flooded buildings for structural stability before entering
• Survey for safety hazards such as live wires, leaking gas or flammable liquids
• Repair any dangerous conditions
• Make repairs to avoid further damage and to get your business up and running
• Separate damaged property from undamaged property. Do not discard damaged property right away, if possible
• Save evacuation notices from local authorities
• Document all damage by taking photographs
• Arrange for a water restoration company/contractor to start the restoration process to prevent further damage and to assist in post-loss repairs. Our IMA claims team can provide names of restoration firms
• If you engage a vendor/contractor for mitigation purposes, keep all receipts, contracts and documentation for the claims adjustor to review
• Contact your insurance carrier directly or contact IMA to report the claim

Documenting your loss. Make sure you have:

• Invoices for any mitigation efforts, including temporary repairs made to secure the property from additional losses
• Repair estimates
• Damage to inventory or equipment
• Employee time for cleanup and mitigation efforts
• Cleanup costs
• If you are unable to operate your business, you must provide:
  • Payroll
  • Profit and Loss statements (time period will be determined by your carrier)
  • Inventory
  • Expenses paid to continue operations

Business interruption coverage is intended to compensate your company for the income lost during the period of restoration or the time necessary to restore the physical damage to your covered property. Your insurance carrier should be working with you to ensure you receive the lost profit you would have otherwise earned had the loss not occurred.

Coverage for a loss is dependent on many factors, including cause of loss, exclusions, endorsements, limits, deductibles and specific facts of loss. IMA will advocate for the broadest possible coverage to maximize your overall recovery. Should there be any disputes, IMA will also assist you in working with the insurance company to re-evaluate its position. 

Your IMA team is here to help when needed as you navigate throughout this difficult process. Natural disasters often extend the claims process. However, we are prepared to assist you in getting back up and running as quickly as possible.

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IMA Claims Team

IMA Head of Claims Michelle Troppito
913-982-3687 | Michelle.Troppito@imacorp.com
Claims Manager Linda Hoover
972-581-4419 | Linda.Hoover@imacorp.com
Claims Manager Tina Cox
316-266-6347 | Tina.Cox@imacorp.com
Claims Manager Carol Riggs
303-615-7486 | Carol.Riggs@imacorp.com